Mo:Dem Festival FAQs (Frequently Asked Questions)

Q&A

Is my Mo:Dem Festival 2020/2021 ticket valid for the 2022 event?

            As the festival is rescheduled, and not canceled, tickets for Mo:Dem 2020/21 will be valid for
            Mo:Dem 2022. The tickets purchased for the 2020/21 event will be automatically transferred for
            the 2022 event.

            The organisation will issue new tickets for the 2022 event within a reasonable time.

            All refund requests already received are automatically accepted. In the light of this new decision
            we will allow ticket holders to reconsider and withdraw their refund request. Ticket Holders that
            requested refund will be personally contacted by the organisation via email.

            Mo:Dem Festival tickets are personalised with valid name and surname. Tickets cannot be
            exchanged, transferred or resold.
           
            Please read our full Rescheduled Event Statement
here.


What date will Mo:Dem Festival 2022 be held?

            Mo:Dem Festival 2022 will be held from the 8 to 14 August 2022


Can I request a refund for my ticket and how can I do it? 

            Every ticket holder has the option to request a refund. To request a refund please visit this link.

            Due to the COVID-19 pandemic, we are forced to make changes to our refund policy and payment 
            dates for the rescheduled 2020/21 editions. Refund payments and ticket resales are delayed until

            further notice.

            Refunded ticket payments and additional sales of refunded tickets will be announced by the
            organisation, not before September 2021.

            The pace and scope of refunded ticket payments depend on the achievement of additional sales of
            refunded tickets. As there will not be a sale in June as planned for the refunded tickets for the
            original 2021 event, refund payments will be delayed.

           
Currently we have not set a refund request deadline, this information will be shared in our updated
            terms & conditions which we will release in a reasonable time. 

            Mo:Dem Festival tickets are personalised with valid name and surname. Tickets cannot be
            exchanged, transferred or resold.

            Please read our full Rescheduled Event Statement here.

What do I do if I have; lost or misplaced my ticket; don’t know the status of my ticket; my email address has changed or I didn't personalise my ticket yet?

            Please email us at [email protected] with your name, surname and email address that
            you used to purchase your ticket and we will help you with your specific query.


If I did not buy a ticket this year, will there still be tickets available for 2022?

            We will still be selling tickets for the 2022 edition as there will always be a portion of people who a
            re unable to attend and request a refund.

            The number of tickets on sale will depend on how many people request a refund.

            Currently, the first round of ticket sales for the 2022 edition is expected to be announced in
            September 2021.

            Please read our full Rescheduled Event Statement here.


I am not sure yet if I can make it to the 2022 edition, what do you suggest I do with my ticket?

            It is impossible to say at this point how many tickets will go back on sale for them to be available
            for purchase for the next edition, if you think you have even a small chance of coming we suggest
            you keep your ticket for now.

            In order for us to determine how many tickets we can put back on sale, we need to know how
            many people need refunds for the 2020/21 edition. Currently we have not set a refund request 
            deadline, this information will be shared in our updated terms & conditions which we will release in
            a reasonable time.

            However, the refund option will remain available for those that choose to keep their ticket for the
            rescheduled event and in meantime receive a new ticket for the 2022 edition. 

            Refund requests received after the deadline will be processed within the updated terms &
            conditions.



If I purchased refund protection via Booking Protect on Hadra Shop, where do I request a refund and am I covered for the pandemic?

            If you purchased the booking protection when buying your ticket you are covered under certain
            conditions for your refund to be granted.
           
            Please note that Mo:Dem's refund fee of 25€ is separate from the ticket insurance sold by
            Paylogic's Booking Protect. Paylogic has a different policy to Mo:Dem refund policy.

            Their system works with special conditions you have to meet in order for your refund request to be
            accepted. If you are not able to meet these requirements you are welcome to request a refund
            from us, note though that 25€ will be deducted from your refunded ticket amount: 
            [email protected]

            With regards to the pandemic here is a document from Booking Protect explaining in what ways 
            you are covered for your insurance to pay out.

            You can apply for a refund via Booking Protect directly here.


What can I do if I didn't personalise my ticket yet?

            If you haven't personalised your ticket yet, please email us at [email protected] as soon
            possible. You will not be able to enter the event with a ticket that has not been personalised.