] REFUNDS UPDATED V1.0 [
Publish Date: 17/04/2020
As you probably know, due to COVID-19 pandemic and inforced containment measures, we are forced to reschedule our gathering. 9'th edition and 10 year anniversary of Mo:Dem Festival will be held from 9 to 15 August 2021. As Mo:Dem 2020 is rescheduled, and not cancelled, your ticket will be valid for Mo:Dem 2021.
If you want to keep your ticket, you do not need to do anything, your new ticket will be sent within a reasonable time.
Refunds for Mo:Dem Festival are available. All previous refund requests have been cancelled. Ticket holders are obligated to complete a new refund request form even if they have already applied for a refund previously. The new refund request form is being sent to the ticket buyer's email. If you do not receive your email by the 24 April 2020, please email us - [email protected]
The pace and scope of refunded ticket payments depend on the achievement of additional sales of refunded tickets.
TICKET REFUND EXPLAINED
Due to the current situation, we were forced to make additional changes to our refund policy and payment dates. However, the general idea stays the same - not increasing the number of festival attendees and providing sustainable funds for ticket refund payments. With our graphic, we want to provide an additional explanation of the interplay between refunded ticket payments and additional sales of refunded tickets.
We will do our best to provide you with as much information, future plans and deadlines as we can. Thanks for your patience and support.
Please, check our frequently asked questions (FAQs).
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