Terms and Conditions

Festival Modem d.o.o TERMS & CONDITIONS

This document sets out the terms and conditions between Festival Modem d.o.o (Hereinafter referred to as "Mo:Dem Mutations") and you when you purchase a ticket. By purchasing a ticket you are agreeing to comply with and be bound by these terms and conditions. You should read this document carefully. 



Mo:Dem Mutations reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted to this website. Please check this section regularly for changes to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

In the event of any breach of these terms and conditions, Mo:Dem Mutations reserves the right to cancel tickets, to refuse admission, to remove the holder or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket.



 

ADMISSION, TICKETS & REFUNDS

Tickets are only available on-line from Litesource Shop or directly through Mo:Dem Ambassadors.

Do not buy tickets from other sources, as invalid tickets will not be allowed entry into the event site.

Tickets purchased from Ambassadors are exempt from the booking fee.

Ticket(s) purchased for the 2020 and 2021 editions of Mo:Dem Festival can be refunded or converted to Mo:Dem Mutations ticket(s).

Mo:Dem Mutations tickets are issued in electronic form as an "E-ticket". Mo:Dem Mutations does not issue any "physical tickets".

Mo:Dem Mutations E-tickets are personalised and need to be registered with valid name and surname. There will be no admission without a valid ticket. Please check all your tickets on purchase, as mistakes cannot always be rectified.

Tickets bought from ambassadors are personalised immediately by the ambassador, and tickets bought online from our official partners Litesource Shop need to be personalised by you immediately upon purchase.

You may purchase more than one ticket per transaction. You must provide the name and surname of each participant while placing an order. After successfully placing and paying for your order you will be emailed your E-ticket.

Tickets cannot be exchanged, transferred or resold. If the ticket(s) is re-sold or transferred for profit or commercial gain by anyone other than Mo:Dem Mutations or one of its authorised sub-agents, it will become void and the holder may be refused entry or removed from the site.



Upon arrival at the venue your E-tickets will be are only valid in combination with valid ID / passport. Your ID / Passport must match the name on your E-ticket. We do not accept written mandate to transfer personalised tickets.

Valid Tickets purchased for Mo:Dem Mutations will be replaced at the venue entrance with a Mutations wristband. Only Visitors with a valid wristband are allowed entry and movement in the event area. Event wristbands may not be removed, cut, torn or damaged in any way or they cease to be valid. The organisation reserves the right to request identity validation by presenting a valid ID to the event staff upon request.

Due to the Croatian tourist law each attendee is required to pay tourist tax. This can be paid upon arrival directly to tourist board located at the gate of the venue.

Mo:Dem Mutations may decline or forbid entrance into the venue to anyone who might in any way endanger the safety of the visitors or cause any kind of problems.

Admission and participation at the event is at the visitors own risk. Mo:Dem Mutations and the Landowner will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

 

REFUND POLICY

Mo:Dem Mutations ticket(s) are NOT REFUNDABLE.

Mo:Dem Mutations ticket(s) are refundable in total only in the case of event(s) cancelation.

If you are unable to attend the event due to unforeseen circumstances, refund requests will not be accepted or processed by Mo:Dem Mutations.

 

FORCE MAJEURE

In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics or other severe damages or highly unexpected factors Mo:Dem Mutations may cancel the event.

 

AGE POLICY

Only persons aged 18yrs or over on their first day of attending Mo:Dem Mutations may enter the event using an Adult ticket.



If you have purchased an adult ticket you will be required to provide ID that proves your age. If you cannot provide a valid ID or passport that is valid and in date, you will be refused entry into the event site.

Ticket holders under the age of 18yrs can only enter the event with the person who purchased their ticket i.e. their parent, legal guardian. Any under 18 ticket holders attempting to enter the venue without this person will be denied entry to the event.

Children aged 14yrs and under are admitted free when accompanied by a ticket-holding adult. Parents need to register their children at [email protected] It’s worth bringing some ID if they look older than 14yrs.

The following documents are considered acceptable proof of identity: a passport or national identity card. Photocopies will not be accepted.

All young persons are the responsibility of their adult parents or legal guardian, at all times whilst at the event.

Under aged and visibly intoxicated individuals will not be served alcoholic drinks.

 

MEDIA POLICY

All Visitors (including minors) give their express consent to be photographed, filmed or recorded as part of the audience. All video, photo and audio materials acquired on the venue is subject to be used in promotional materials for the Mutations event without any limitations of time and space and at the sole discretion of Mo:Dem Mutations.

By entering the event and by your presence at the event site, you acknowledge that you may be photographed and recorded as part of such footage and its use in distribution (commercial or otherwise) without any payment.

 

GENERAL

Mo:Dem Mutations reserve the right to alter or vary the content or timing of the whole or any part of the event due to circumstances beyond our reasonable control without being obliged to refund or exchange tickets.When purchasing your ticket you will be asked to provide your customer details, including contact info. We will use your information to keep you up to date on Mo:Dem Mutation events. To opt out of these communications please contact [email protected]

Strictly no trading or other commercial activity by any ticket holder will be allowed on the event site without Mo:Dem Mutations prior written consent.

Mo:Dem Mutations accepts no responsibility for goods or services purchased from third party traders.

Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of Mo:Dem Mutations.

To protect your own safety and those of other guests, please act responsibly.

If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the event site.

Please use bins and recycling points provided.

The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.

Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund. It is strictly forbidden to build fires or barbecues anywhere on event grounds.

Dogs are allowed on the site.

Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

Parents are reminded that some areas of the event, especially immediately in front of the stages, are inappropriate for children.

WARNING: Exposure to loud and excessive music may be damaging to your hearing!

 

PROHIBITED ITEMS

The following items are not permitted:

  • Illegal substances - we operate a zero tolerance on drugs/legal highs and entry will be refused for those attempting to enter the event with these items;
  • Glass (of any kind);
  • Spray cans;
  • Laser equipment or laser pens;
  • Gas canisters:
  • Fireworks, flares, Chinese lanterns, klaxons, air horns or other similar items capable of making loud noise and any item which may reasonably be considered for use as a weapon;
  • Motorcycles, motor scooters, personal motorised vehicles (unless a mobility scooter).

 

You may be searched on entry or while inside the event site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility is given for the return of confiscated items. If you are in possession of illegal substances you may be arrested.

 

CAMPING

Camping will be made possible only to Visitors with a valid Mo:Dem Mutations ticket. Camping is allowed only on the designated camping area.

It is forbidden to set up tents outside of the fenced area of the camp or restricted areas of the event Camp.

Unregistered people and anyone without a valid event Camping wristband cannot enter the event Camp site and campers are not allowed to escort such individuals onto the event Camp site.

 

CARAVANS / CAMPERVANS

Each person in the campervan must have a valid Mo:Dem Mutations entry ticket.

No tents may be erected in the campervan parking areas for fire safety reasons. Stewards will park you in position, please follow their direction and keep fire lanes clear.

No trading is permitted from caravans or camper vans.

Toilets are provided in the campervan parking areas and we recommend that attendees use these toilets rather than their own chemical toilets. If you are using your own chemical toilet, please note you must take the waste away with you. There are no facilities for accepting chemical waste and it must not be poured into the compost toilets. It is illegal to pour this waste onto the ground, into a sump or stream and anyone found doing this will be evicted from site and face a fine from the Environment Agency.

Whilst every effort will be made to accommodate campervans / caravans in your preferred caravan parking area, Mo:Dem Mutations reserves the right to provide alternative facilities if deemed necessary or in the event of adverse conditions.

All litter must be cleared from your pitch and put into bins provided or taken home with you.

Cars are not deemed as live-in vehicles. Only converted live-in vans, campervans, caravans or trailer tents are classes as live-in vehicles.

There is no electrical hook up and generators are not permitted on site.

Security staff patrol the Caravan parking and reserve the right to evict persons from the Campervan Field if they do not adhere to the terms and conditions.

 

CAR PARKING

Car Parking will be made possible only to Visitors with a valid event ticket.

Vehicles are parked entirely at owners risk.

All car parking is not pre-designated and will be allocated on arrival at our discretion.

Any vehicle left on site past the given deadline will be removed and scrapped. All reasonable efforts will be made by Mo:Dem Mutations to locate the owner and remove the vehicle before this takes place.

Mo:Dem Mutations accepts no liability for costs incurred in the process of removal and disposal of vehicles. If a vehicle is stored beyond given deadline, to facilitate collection any associated costs will be passed on to the legal owner.

PLEASE ABIDE BY THESE RULES!

These Terms and Conditions are to be interpreted in accordance with Croatian law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of Croatian court of law.

If you have any queries on any of the above terms and conditions please get in touch with us directly via [email protected]

 

MODEM FESTIVAL D.O.O. 

Donje Primišlje 11, 47240 Slunj, Croatia

 

Modem Festival d.o.o. je krajnji primatelj financijskog instrumenta sufinanciranog iz Europskog fonda za regionalni razvoj u sklopu Operativnog programa „Konkurentnost i kohezija“'.

Modem Festival d.o.o. is the final recipient of a financial instrument co-financed by the European Regional Development Fund under the Operational Program „Competitiveness and Cohesion“.

 

All of the above is regarding Mo:Dem Mutations events. To view Mo:Dem Festival Terms and Conditions please visit this link* (*coming soon).