FAQs

What date is the 3 Month Payment Plan available and what are the instalment payment details?

The 3 Month Payment Plan is available from 4th March 10h00 (CET) until 11th May 23h59 (CEST) 2025.

Pre-Sale Ticket
(Only available online)

  • Price: 298 € (incl. 10 Booking fee)
  • 1st payment: 100 €
  • 2nd payment: 100 €
  • 3rd payment: 98 €

Discount Ticket 
(Only available by contacting shop@modemfestival.com. Verification of country of residence required)

  • Price: 235 €
  • 1st payment: 80 €
  • 2nd payment: 80 €
  • 3rd payment: 75 €
What date is the 2 Month Payment Plan available and what are the instalment payment details?

The 2 Month Payment Plan is available from 12th May 00h01 (CEST) until 11th June 23h59 (CEST) 2025.

Pre-Sale Ticket 
(Only available online)

  • Price: 298 € (incl. 10 Booking fee)
  • 1st payment: 149 €
  • 2nd payment: 149 €

Discount Ticket 
(Only available by contacting shop@modemfestival.com. Verification of country of residence required)

  • Price: 235 €
  • 1st payment: 118 €
  • 2nd payment: 117 €
What date is my payment due each month?

Payment is due on the same date as the original order each month.

Where can I view the status of my Payment Plan order?

You can view the status of your Payment Plan order in your shop profile.

You will receive email reminders 7 days before each due date displaying the amount you need to pay.

How can I buy the discount ticket with the Payment Plan option?

The discount ticket Payment Plan options are only available by contacting shop@modemfestival.com directly. You will need to verify your country of residence/citizenship with ID or passport.

Can I buy more than 1 ticket at the same time with the Payment Plan option?

There is a limit of 1 festival ticket per Payment Plan order. If you would like to use the Payment Plan option for more than 1 ticket you need to make each order separately. 

Can I buy add-ons like lockers, transport tickets or campervan passes with the Payment Plan option?

Payment Plans only apply to festival tickets. Other add-ons need to be purchased separately and do not have the option for Payment Plans.

If I made a Payment Plan order, when will I be sent my festival ticket ?

Your ticket will be sent once all payments have been received. The ticket is not valid until all instalments have been paid in full.

What happens if I miss a payment deadline?

If a payment is not received within 7 days of the due date, your order will be canceled.

If the cancellation occurs before the refund deadline on 31st May 2025 at 11:59 CEST, you will be refunded the amount paid so far minus a 25 € fee.

No refunds will be issued after the deadline.

The booking fee is non-refundable. 

The ticket is not valid until all instalments have been paid in full. 

Can I request a refund for my Payment Plan order?

Completed refund requests and refund cancellations for 2025 tickets must be received by 31st May 2025 at 23:59 CEST.

If you did not pay all the installments you will be refunded the amount paid so far minus a 25 € fee. 

No refunds will be issued after the deadline.

The booking fee is non-refundable. 

Payment plan orders initiated after the refund deadline are not eligible for refunds.

What payment methods are available for the Payment Plan option?

Payment Methods

  • Credit Card on Webshop:
    • You will be directed to a payment portal to make your first payment. If your first payment is not successful your order will be cancelled and you will need to start again.
    • You will receive a confirmation email with payment details and links for future payments.
    • Payment links are also available in your Mo:Dem:Space portal.
    • Credit card payments are fixed amounts, however you can pay an entire installment off earlier than your due date if you prefer.
    •  
  • Bank Transfer on Webshop:
    • You will receive an email with Mo:Dem Festival’s bank details, due dates, payment references, and instructions.
    • You have 7 days to make the payment; otherwise, your order will be canceled.
    • You can pay more than the due amount to reduce the number of payments if you prefer, however you cannot pay less.

  • Bank Transfer for Discount Tickets:
    • You will receive an email with a link to agree to the terms & conditions. (If you do not agree to the T&Cs you will not be sent payment instructions).
    • Once you agree to the terms and conditions you will receive an email with Mo:Dem Festival’s bank details, due dates, payment references, and instructions.
    • You have 7 days to make the payment; otherwise, your order will be canceled.
    • You can pay more than the due amount to reduce the number of payments if you prefer, however you cannot pay less.