FAQs

Mo:Dem Festival is rescheduled, and not canceled, and all tickets purchased for rescheduled 2020 and 2021 editions are valid for Mo:Dem 2022. Tickets purchased during the period between 2019 and 2021, for rescheduled 2020/21 events, are automatically transferred for Mo:Dem Festival 2022.

For security and organizational reasons, completely new tickets for Mo:Dem Festival 2022 will be issued in the beginning of June 2022. New tickets will be sent to ticketholders on the email provided during the purchase and personalisation.

Mo:Dem Festival tickets are personalised with valid name and surname. Tickets cannot be exchanged, transferred or resold.

Mo:Dem Festival 2022 will be held from the 8 to 14 August 2022.

Refund requests are still being accepted. All refunds requests must be received by 23:59 GMT on 31st May 2022.

To request a refund please visit this LINK.

Refund process will start immediately after the launch of additional resales of refunded tickets in June 2022. The pace of the refund payment process depends on the achievement of additional resales of refunded tickets.

Please email us at tickets@modemfestival.com with your name, surname and email address that you used to purchase your ticket and we will help you with your specific query.

Mo:Dem Festival 2022 is sold-out, however, there is a limited number of tickets available for purchase as there will always be a portion of people who are unable to attend and will request a refund.

The number of tickets on sale will depend on how many people request a refund.

Unique ticket price for Mo:Dem Festival 2022 is 250€

Tickets will be sold on a „first-come-first-go“ basis only through the official Mo:Dem shop. Ambassadors will not be selling tickets. Do not buy tickets from other sources, as invalid tickets will not be allowed entry into the festival site.

Tickets bought during resales in June 2022 are NOT REFUNDABLE! A full refund is only available in the case of event cancellation.

Resale of refunded tickets will go on-line at 10:00 CET on 8th June 2022.

It's hard to say. You still have little bit of time to decide, but respect these facts and deadlines: 

- Tickets cannot be exchanged, transferred or resold.

- Refund requests are still being accepted only until 23:59 GMT on 31st May 2022.

- All tickets purchased for rescheduled 2020/21 events are only valid for Mo:Dem Festival 2022.

If you purchased the booking protection when buying your ticket you are covered under certain conditions for your refund to be granted.

Please note that Mo:Dem's refund fee of 25€ is separate from the ticket insurance sold by Paylogic's Booking Protect. Paylogic has a different policy to Mo:Dem refund policy. Their system works with special conditions you have to meet in order for your refund request to be accepted. If you are not able to meet these requirements you are welcome to request a refund from us, note though that 25€ will be deducted from your refunded ticket amount - refunds@modemfestival.com

 With regards to the pandemic here is a document from Booking Protect explaining in what ways you are covered for your insurance to pay out. Link: bookingprotect.com 

You can apply for a refund via Booking Protect directly here.

 If you haven't personalised your ticket yet, please email us at tickets@modemfestival.com as soon as possible. You will not be able to enter the event with a ticket that has not been personalised.