FAQs
Only one Campervan Pass is allowed per vehicle.
You do not need a Campervan Pass per person in that vehicle, just for the vehicle itself.
Campervan Passes available for purchase will be sold in the October 2022 sale.
Resale info for campervan passes :
There will be a resale of Campervan Passes on the 25th of May 2023. Priority will be given to those who already have their festival ticket, any remaining Campervan Passes will also be offered in the June resale.
Only one Campervan Pass is allowed per vehicle.
You do not need a Campervan Pass per person in that vehicle, just for the vehicle itself.
Below is a breakdown of the types of vehicles allowed and not allowed.
If you are unsure please contact info@modemfestival.com before purchasing your pass as refunds are not possible.
ALLOWED
– Caravans, Campervans, Motorhomes.
– Converted live in vans – must be permanently converted.
– Vehicles with rooftop tents – permanently installed.
– Trailer tents towed by a vehicle – vehicles will be parked in and unable to leave the campervan area during the festival.
NOT ALLOWED
– Vehicles with no conversions or mobile home installations.
– Vehicles with the seats down and a mattress.
– Vehicles with a ground tent on top of the roof.
– Vans/Caddys with only a mattress inside and no other mobile home installations.
– Ground Tents of any kind
The Campervan Pass allows access to the campervan areas, without this pass access for vehicles is not possible.
This pass cannot be refunded, however we can issue a voucher if you no longer need your pass. You can contact us via email at tickets@modemfestival.com to arrange.
You are also able to transfer the Campervan Pass to another person. Transfers can be done within the Mo:DemSpace portal. Transfers close at 23:59 CEST on the 28th of July 2023.
If you decide to come with a Campervan after the Campervan Passes are sold out, you will have the opportunity to buy a Campervan Pass from someone else who does not need it. Campervan Passes are transferable.
Mo:Dem Festival 2023 will be held from the 7 to 13 August 2023.
Unfortunately name changes are not possible. Tickets cannot be exchanged, transferred or resold. Do not buy tickets directly from people as you cannot enter the festival with a ticket that is not in your name.
We do not accept written mandates with copies of IDs or passports to transfer personalised tickets.
You can request a refund online via Mo:DemSpace.
Completed refund request forms and refund cancellations for 2023 tickets must be received by 23:59 CEST on 31st May 2023. No late refund requests will be accepted.
The pace of refunded ticket payments depends on achievement of additional sales of refunded tickets. Refunded tickets will go on sale in June 2023.
Refunds are not possible for tickets bought in the June 2023 resale phase.
E-ticket refunds will be processed from the 1st of June 2023 onwards. Due to different laws and bank policies, the payment process may last until the 30th of June 2023 or longer.
The ticket buyer is able to request refunds for any ticket purchased within their order.
Please make sure your bank info is correct, if the correct banking information is not provided this will delay your payment and possibly incur extra bank fees for returned funds.
Note that all ticket refunds are subject to a fee of 25 € due to administrative costs, as its specified in our Terms and Conditions.
If you think you have been charged incorrectly or there was a problem with your payment, please contact shop@modemfestival.com
Campervan Passes cannot be refunded, however transfers are allowed. Transfers can be done within the Mo:DemSpace portal. Transfers close at 23:59 CEST on the 28th of July 2023.
Mo:Dem Express tickets are refundable. Completed refund request forms and refund cancellations for Mo:Dem Express 2023 tickets must be received by 23:59 CEST on 31st May 2023. Any Mo:Dem Express tickets bought after this date are not refundable.
No.
Upon arrival at the festival your e-tickets are only valid in combination with valid ID or passport. Your ID or passport must match the name on your e-ticket.
We do not accept a written mandate to transfer personalised tickets.
You can log on through the Mo:Dem:Space interface, easily log in with your ticket number and email address and you will be able to find a lot of diverse and personalized content.
What do I do if I have, lost or misplaced my ticket, don’t know the status of my ticket, can't login to Mo:Dem:Space or my email address has changed?
Please email us at tickets@modemfestival.com with your name, surname and email address that you used to purchase your ticket and we will help you with your specific query.
Yes camping is included in your festival ticket.
No, without a Campervan Pass access is not possible.
To select your travel date and time for your Mo:Dem Express ticket do the following :
1 - Logon to Mo:DemSpace
2 - Click "Orders"
3 - Find your shuttle ticket in the list of orders click "Details"
4 - Click "Choose Time" for the Mo:Dem Express ticket
5 - Select your travel day and time from the drop down menu
6 - Click "Next Step" and on the next page "Update" and confirm your choice.
You will then be emailed your Mo:Dem Express ticket.
You can change your booking date and time until 23:59 CEST on the 28th of July 2023 when bookings close.
Mo:Dem Express tickets are refundable. Refund requests can be made through Mo:DemSpace on the Mo:Dem website.
Completed refund request forms and refund cancellations for Mo:Dem Express 2023 tickets must be received by 23:59 CEST on 31st May 2023. Any Mo:Dem Express tickets bought after this date are not refundable.
No, currently Mo:Dem Express only operates from Zagreb to the Festival location.
If you are planning to travel from another city, you can contact our transport partner Permaniso or book via a local bus service (getbybus.com or Flixbus).
Yes, tickets for the arrival and return are sold separately on Mo:Dem Shop.
